The First Five Minutes of an Incident
What competent leadership actually looks like when something breaks. The five minutes before anyone has a real answer usually decide the outcome.
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Incident Response
Technology Doesn’t Solve Problems. People Do.
After 20 years in IT Operations: when a major outage happens, technology is usually only part of the problem. People, process, and technology, in that order.
Technology Doesn’t Solve Problems. People Do. Read More »